1. What products does the website sell?
The website sells premium phone cases.
2. Where does the website ship?
Orders for premium phone cases are shipped within the United States only.
International shipping is not currently offered.
3. How long does it take to ship an order?
Premium phone case orders are generally shipped within 1–3 days after the order has been successfully processed and payment has been authorized.
4. How long does delivery take?
After a premium phone case order has been shipped, delivery generally takes 3–7 days.
The delivery timeframe is an estimated timeframe and is not a guarantee of a specific delivery date.
5. Which shipping companies are used?
For shipments of premium phone cases within the United States, orders may be shipped through USPS, UPS, or FedEx.
USPS
United States Postal Service
UPS
United Parcel Service
FedEx
FedEx Corporation
6. What happens if I enter the wrong address?
Customers are responsible for providing a complete and accurate shipping address at checkout.
If a premium phone case order is delayed, returned, undeliverable, or otherwise affected because an incorrect or incomplete address was provided, additional shipping costs or other applicable costs may be the customer’s responsibility.
7. Can I return an order?
Eligible premium phone cases may be returned within 30 days from the date of delivery, subject to the applicable return requirements.
8. How do I request a return?
Customers must use the available customer service contact method before sending a premium phone case return and provide the applicable order information and reason for the return.
9. How long does a refund take?
After an eligible premium phone case return is received and inspected, an approved refund will generally be processed within approximately 3 business days.
10. Who pays return shipping?
If the return is caused by a change of mind, incorrect product selection, incorrect quantity selection, preference change, or another reason not attributable to the seller, the customer is responsible for return shipping costs.
11. Which payment methods are accepted?
The website accepts:
VISA
MasterCard
AMERICAN EXPRESS
DISCOVER
subject to payment processor availability and authorization.
12. How will the credit card charge appear?
Charges made through the online store may appear on the customer’s credit card or payment statement using the descriptor associated with the applicable payment processor.
13. Are purchases recurring?
No.
Purchases of premium phone cases through the online store are one-time sales unless a separate written agreement expressly states otherwise.
14. How can I contact customer service?
Customers may use the available customer service contact method for assistance.