1. Return Period
Customers may request a return within 30 days from the date the premium phone case is delivered.
Return requests submitted after 30 days may not be accepted.
2. Return Requirements
To be eligible for a return, the premium phone case must be returned in its original condition.
The product must be:
Unused
Unaltered
Free from damage, scratches, stains, or other signs of use
3. Original Components
The premium phone case must include all original components, packaging, tags, and materials provided with the order where applicable.
4. Premium Phone Cases
Premium phone cases purchased through the online store may be eligible for return if they meet the return requirements stated in this policy.
Premium phone cases that do not satisfy the return requirements may not be accepted.
5. Return Request
Customers must contact customer service through the available contact method before sending a premium phone case return.
6. Return Information
Customers must provide the applicable order information, the reason for the return, and relevant details concerning the premium phone case return request.
Customers must receive return instructions before shipping the product.
7. Return Address
1932 CLERMONT ST
DENVER, CO 80220
United States
8. Customer-Paid Return Shipping
If a premium phone case is returned because of a change of mind, incorrect product selection, incorrect quantity selection, change in preference, no longer wanting the product, or another reason not caused by the seller, the customer is responsible for the return shipping cost.
9. Defective, Damaged, or Incorrect Products
If a premium phone case arrives defective, damaged, or materially incorrect due to an error attributable to the seller, the customer should contact customer service through the available contact method and provide the applicable order information and details concerning the product issue.
10. Return Condition
Customers are responsible for packaging returned premium phone cases appropriately so that the products are protected during transportation.
Damage caused by inadequate packaging may affect return eligibility.
11. Products Not Eligible for Return
A return may be refused if the premium phone case:
Has been used
Has been altered
Has been damaged after delivery
Has scratches or stains
Is missing original components
Is returned after the 30-day return period
Otherwise fails to satisfy the return requirements
12. Refund Processing Time
After an approved return of a premium phone case is received and inspected, an eligible refund will generally be processed within approximately 3 business days.
13. Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in the customer’s account may depend on the customer’s bank or payment provider.
14. Exchanges
Customers requesting an exchange for a premium phone case must contact customer service through the available contact method within 30 days from the date of delivery.
Exchanges are subject to the applicable return requirements and product availability.
15. Return and Refund Contact Information
Customers may use the available customer service contact method for return and refund inquiries.